Terms & Conditions

1. About Us

Flying Start Solutions ("we", "us", "our") is an introducer firm registered in England and Wales. We provide a free referral service that connects individuals seeking debt help with appropriate FCA-regulated debt solution providers.

These Terms & Conditions govern your use of our website and services. By using our website or submitting an enquiry, you agree to these terms.

2. Our Service

Our service consists of:

• Collecting information about your financial circumstances through our online assessment
• Assessing, in general terms, which type of debt solution may be appropriate for your situation
• Introducing you to one or more FCA-regulated firms who can provide regulated advice and, if appropriate, implement a formal debt solution
• Facilitating initial contact between you and our regulated partners

3. What We Are Not

We are not:

• An FCA-regulated debt adviser
• An insolvency practitioner
• A provider of regulated financial advice
• Able to guarantee that you will qualify for any particular debt solution
• Able to guarantee any specific outcome

The regulated firms we introduce you to are independent businesses. Once introduced, your relationship is directly with them and governed by their own terms and conditions.

4. Eligibility

Our service is available to individuals aged 18 or over who are resident in England, Scotland, Wales, or Northern Ireland and who are experiencing difficulty managing unsecured debt. Different debt solutions have different eligibility requirements which will be explained to you by our regulated partners.

5. Debt Solutions — General Information

Formal debt solutions including Individual Voluntary Arrangements (IVAs), Debt Relief Orders (DROs), Debt Management Plans (DMPs), and bankruptcy are serious financial matters. They will affect your credit rating and may have other significant consequences. You should ensure you receive full regulated advice before entering any formal arrangement.

Some formal debt solutions involve fees. These fees are typically paid from within your agreed monthly contributions rather than upfront. All fees will be clearly explained to you by the regulated firm before you commit to anything.

6. Your Responsibilities

By using our service you agree to:

• Provide accurate, complete and truthful information about your financial circumstances
• Update us if your circumstances change materially before an introduction is made
• Not use our service if you are under 18 years of age
• Not misuse our website or service in any way

7. Data Protection

We process your personal data in accordance with our Privacy Policy, which forms part of these terms. By submitting an enquiry, you consent to us processing and sharing your data with regulated partners for the purpose of providing our service.

8. Intellectual Property

All content on our website, including text, graphics, logos, and software, is owned by or licensed to Flying Start Solutions and is protected by copyright. You may not reproduce, distribute, or create derivative works without our written permission.

9. Limitation of Liability

To the maximum extent permitted by law, Flying Start Solutions shall not be liable for:

• Any advice given or actions taken by regulated firms to whom we introduce you
• Any outcome of a debt solution arranged by a regulated firm
• Any indirect or consequential loss arising from use of our website or service
• Interruptions to or errors on our website

Our total liability to you for any direct loss shall not exceed £100.

10. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We may update these terms from time to time. Continued use of our service after changes are posted constitutes acceptance of the revised terms.

12. Contact

If you have any questions about these terms, please contact us at legal@flyingstartsolutions.co.uk or visit our Contact page.