Privacy Policy

1. Who We Are

Flying Start Solutions is an introducer firm registered in England and Wales. We operate as a data controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller: Flying Start Solutions
Registered Address: [Your Registered Address], England
ICO Registration Number: [Your ICO Number]
Contact: privacy@flyingstartsolutions.co.uk

2. What Data We Collect

We collect personal data that you provide directly to us when completing our online assessment or contacting us. This includes:

• Identity data: First name, last name
• Contact data: Phone number, email address
• Financial data: Approximate debt amount, types of debt, number of creditors, monthly income
• Background data: Employment status, home ownership status, country of residence
• Technical data: IP address, browser type, device type, pages visited (via cookies)

We do not collect sensitive personal data (such as health information) unless you choose to share it with us during your assessment.

3. How We Use Your Data

We use your personal data for the following purposes, all of which are lawful under UK GDPR:

To provide our introductory service (Legitimate Interests / Contract)

We use the information you provide to identify the most suitable debt solution for your circumstances and to introduce you to appropriate FCA-regulated firms who can provide regulated advice and implement that solution.

To contact you (Legitimate Interests / Consent)

We will contact you by phone and/or email to discuss your debt situation and the options available to you. You can opt out of marketing communications at any time.

To comply with legal obligations (Legal Obligation)

We retain certain records to comply with our legal and regulatory obligations, including anti-money laundering requirements.

To improve our service (Legitimate Interests)

We use anonymised data and analytics to improve our website and the quality of our service.

4. Who We Share Your Data With

We share your personal data only where necessary and only with:

• FCA-regulated debt solution partners: Licensed insolvency practitioners, debt management companies, and debt advice providers who may be able to assist you with a formal debt solution. These partners act as independent data controllers for the advice and solutions they provide.
• Technology service providers: Companies that help us operate our website and chatbot (e.g. hosting, analytics). These companies act as our data processors and are bound by strict confidentiality obligations.
• Legal and regulatory authorities: Where required by law, court order, or regulatory body (e.g. the Financial Conduct Authority or the Information Commissioner's Office).

We never sell your personal data to third parties for their own marketing purposes.

5. How Long We Keep Your Data

• Enquiry data (where no solution was taken up): 12 months
• Client data (where you were referred to a partner): 6 years from the end of our involvement (in line with limitation periods)
• Marketing consent records: Until you withdraw consent or 3 years of inactivity
• Technical/website data: 26 months

After these periods, data is securely deleted or anonymised.

6. Your Rights Under UK GDPR

You have the following rights in relation to your personal data:

• Right to access: Request a copy of the personal data we hold about you
• Right to rectification: Ask us to correct inaccurate or incomplete data
• Right to erasure: Ask us to delete your data (subject to legal obligations to retain it)
• Right to restrict processing: Ask us to limit how we use your data
• Right to portability: Receive your data in a portable format
• Right to object: Object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, contact us at privacy@flyingstartsolutions.co.uk. We will respond within one month.

7. Cookies

We use cookies and similar tracking technologies on our website. Please see our Cookie Policy for full details.

8. Security

We take the security of your data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. Our website uses SSL encryption (HTTPS) for all data in transit.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. We encourage you to review this policy periodically.

10. How to Complain

If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner's Office (ICO):

We would, however, appreciate the opportunity to deal with your concerns before you approach the ICO, so please contact us first at privacy@flyingstartsolutions.co.uk.